WELCOME TO EXCELLENCE SUIT
This well established set of training programmmes designed by the English Tourist Board tomeet the exacting demands of the service and tourist industries.
Customer Service Gold
Level 2
A one-day training course that covers the core skills needed to deliver excellent customer service in an ever changing industry. It is highly flexible and can be tailored to include skills and knowledge specific to destinations and businesses.
Duration 1 Day
Delivery. Small groups face to face or On-line
Welcome All Disability Awareness Level 2
Learning to identify visible and invisible disabilities and how to develop positive interaction skills in supporting the disabled community.
This is a nationally recognised accredited qualification
Duration 1 Day
Delivery. Small groups face to face or On-line
